At RareKnit, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below:
Processing & Dispatch
- Ready Stock Orders: Dispatched within order+1 business days after order confirmation.
- Customized Orders: Processing time varies and may take order+2 business days before dispatch.
Couriers & Shipping Mode
- Based on the delivery pincode, we select the best possible courier service for fast and reliable delivery.
- All orders are shipped using “Surface Mode” by default.
- If Air service is available for your location and our courier partners offer it, we automatically switch to Air Mode for faster delivery.
- Currently, customers cannot select a specific delivery partner, as couriers are auto-assigned based on speed and reliability.
Shipping Time & Delivery
- Estimated delivery time depends on your location and courier partner. Typically, orders are delivered within:
- 5 business days for metro cities from date of shipping
- 5-7 business days for other locations from date of shipping
- Delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or courier issues.
Shipping Charges
- Free shipping on orders above ₹999.
- A flat shipping fee of ₹50 applies to orders below this amount.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp.
- You can track your order using the provided link.
Undelivered or Returned Shipments
- If a package is undelivered due to an incorrect address or unavailability, re-shipping charges may apply.
- If an order is returned due to refusal to accept, it will be sent back to the Rareknit inventory point.
- Upon customer request, a 25% deduction will be applied to the refund to compensate for:
- Infrastructure costs
- Payment gateway fees
- Shipping expenses
- Loss of product availability in inventory for X number of days
Unreceived Parcels
- In the event that you have not received your parcel, but the tracking clearly shows that it has been delivered, you must raise a ticket within 48 hours of the delivery.
- Any tickets raised after 48 hours will not be entertained.
OTP Deliveries
- Most deliveries are OTP compliant. The parcel will only be handed over to the customer upon sharing the correct OTP.
Damaged Parcels
- If you receive a parcel in a damaged condition, we encourage you to:
- Reject the parcel upon delivery, or
- Record a video of the damaged condition while unboxing the item to support your claim.
Lost in Transit
- If an order is marked as “Lost in Transit”, Rareknit will notify you once we receive a notice from our courier partner.
- In such cases, you can choose to:
- Receive a full refund, or
- Request a new product to be sent.
For any shipping-related queries, feel free to reach out to us at info@rareknit.com.